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Case Studies

Examples speak for themselves. Here you can learn more about some of our most significant projects.

British American Tobacco

AIM

To have clear instruction manuals available in different languages


DESCRIPTION

British American Tobacco is a British multinational tobacco company headquartered in London, United Kingdom. It is one of the world’s five largest tobacco companies. It has a market-leading position in over 50 countries and operations in around 180 countries

DDEX

AIM

To have documentation well-organised and information easy to find.


DESCRIPTION

DDEX is a consortium of leading media companies, music licensing organizations, digital service providers and technical intermediaries. They develop and maintain a set of standards to enable the automated exchange of information along the digital media supply chain through XML.

Skype

AIM

To reduce propensity to contact customer service team


DESCRIPTION

The Skype organisation, now part of Microsoft, has had amazing popularity since it launched its services in 2003. Skype allows us to speak, see and instant message each other around the world, for free or for a low cost. With millions of users using tens of languages, Skype’s challenge is to ensure user satisfaction across all areas of the business.

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