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Technical Writing

A technical writer is somebody who can learn about your product, ask the questions that a newcomer would ask, and then answer them. A technical writer will prepare your user manuals, online help, online knowledge centre, or anything else you need, and maintain it for you.

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Great content is

Easy to find

Easy to read

Easy to maintain

Helpful

Why is this so hard to achieve? There are many reasons

  • Lack of resources dedicated to content writing → Other employees write documentation „on the side”
  • Weak communication between engineers and content creators
  • Very little attention given to understand what customers need
  • Writing and publishing is inefficient and painful
  • Content is never updated, badly organised and inconsistent

Result
Nobody reads the content, nobody trusts it, and nobody thinks it is worth spending time on.

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Why work with us?

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Outsourcing

  • Your best people remain focused on your core business where their time is much better spent working on your product.
  • Technical writing is what we do every day, so we have lots of experience
  • We have tools and processes which would not be feasible for you to get
  • We know what to do to make your content even more valuable than it is now
  • We save you the trouble and the headache of figuring everything out yourself
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Accelerated time to market – We are fast!

Your product is almost ready, and now would be the perfect time to write the content. But you cannot devote core resources to it and cannot wait to hire dedicated staff. Using us as a service provider makes you move faster because we are set and ready to go.

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Compliance and safety

With complex and advanced products, comprehensive documentation is a must. We have experience following compliance rules for a given industry and making sure your documentation passes all required certification.

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Information design

To give you the best content possible, we do something called information design or information architecture. It is a series of user tests and a lot of analysis that helps us come up with the best content structure possible. We use UX techniques like card sorting to organise information into groups and put it in the greater context of your knowledge ecosystem.

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Content marketing

With modern technology, you often need to explain how your product makes your customers’ lives better. We can put your ideas into consumer terms and create a bridge between technical content and non-technical people.

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Content analytics

We go beyond text creation. We can show you user’s journey across your content to identify what needs more exposure, what needs more work, and what is less necessary (so you can, for example, translate it less often). We can also help you analyse and optimise search terms on your site or knowledge base.

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Case study

Skype

AIM

To reduce propensity to contact customer service team


DESCRIPTION

The Skype organisation, now part of Microsoft, has had amazing popularity since it launched its services in 2003. Skype allows us to speak, see and instant message each other around the world, for free or for a low cost. With millions of users using tens of languages, Skype’s challenge is to ensure user satisfaction across all areas of the business.

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Want to find out more?

FEEL FREE TO CONTACT US